Terms and Conditions
Returns & Refunds Policy
At DecoCreations, every item is handcrafted and custom-made to order; therefore, we are unable to accept returns or exchanges for a change of mind. Refunds will only be provided where required under applicable consumer protection laws.
If your item arrives damaged or is found to be defective, please notify us within 3 business days of receiving your order. We will gladly assess the issue and, where appropriate, repair or replace the item.
Repairs or replacements will not be provided where the damage or defect has resulted from misuse, negligence, accidental damage, or improper handling by the purchaser.
DecoCreations reserves the right to inspect and assess the reported fault and, at its sole discretion, determine whether the item will be repaired or replaced.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. Contact us with the email below for the address.
Contact Us
If you received a damaged or defective item, or have any questions about our Returns and Refunds Policy, please contact us by e-mail at:
contact@deco-creations.com